Shipping Policy

1. Shipping Origin

All orders are shipped from our fulfillment center in PRC.

2. Processing Time

- In-stock orders are typically processed and shipped within 1-5 business days after payment confirmation (excluding weekends/public holidays).

- Pre-order items will be shipping out once the items available.

3. Delivery Timeframe

- Standard Regions: 7-14 business days after shipment.

- Remote Areas: 7-30 business days after shipment.

Note: Delays may occur due to customs inspections, extreme weather, or other unforeseen circumstances.

4. Shipping Costs

- Calculated automatically at checkout based on destination, weight, and package dimensions.

- All prices are final—no hidden fees. Taxes, duties, and service charges are included in the product price.

5. Packaging Notice

- Plush products exceeding 25cm in any dimension may be vacuum-sealed to reduce shipping volume/costs.

- Customers will receive the item in its original condition after removing the packaging.

6. Damaged/Lost Packages

- Requirement: If the parcel shows visible damage, record an unboxing video as evidence.

- Resolution: We will refund or reship damaged items after investigation (photos/video and order details required).

7. Customs & Import Policies

- While we handle all applicable taxes, local customs may occasionally hold packages for inspection.

- Customers are responsible for providing accurate delivery information; additional fees due to incorrect addresses will be borne by the buyer.

8. Contact

For shipping inquiries: support_ckwmerch@163.com | Response within 24-48 hours.