Q: Where are you based out of? Where can you ship to?

A: We are based in Mainland China. Here is the list of our shipping destinations (Continue growing):

Free Shipping Destinations:

United States (Except Alaska, Hawaii), Canada, Mexico, Chile, Japan, Singapore, India, Indonesia, Taiwan, Hong Kong, Macao, Thailand, United Kingdom, France, Germany, Russia, Italy, Spain, Saudi Arabia, Israel, United Arab Emirates, Pakistan, Portugal, Egypt, Malaysia.

$4.99 Flat Rate Destinations:

Alaska, Australia (ACT, NSW, VIC), New Zealand (AKL, CANTERBURY), Peru, Austria, Ireland, Belarus, Brazil, Poland, Denmark, Finland, Colombia, Netherlands, Qatar, Luxembourg, Morocco, Norway, South Africa, Switzerland, Sweden, Greece, Chile.

If you wish your region to be included above, please contact us via support_ckwmerch@163.com or leave a comment under our instagram account.

Q: Where can I track my order?

A: You can track your order using this website. Simply copy and paste your tracking number and you will get all the details of your package’s status.

Q: Are all the items brand new?

A: All items are sealed in their original packages and come with the original tags unless marked. Some crane prizes may not have an original bag from the claw machine but the original tags will still be included.

Q: How long does it usually take for an order to be shipped out after placing the order?

A: All orders with in-stock items will be fulfilled in 1-5 business days. If an order contains both pre-order items and in-stock items, customers can choose to ship the in-stock items separately, or ship them together once the pre-order items become available. Please leave a note in the order.

Q: Why do some product titles show 'in-stock' status but others don’t?

A: All items marked 'in stock' are crane prize products, which distinguishes them from the pre-order crane prizes. For other products, unless labeled as 'pre-order,' they are all in stock.

Q: How long will the special offers/sale items last?

A: These products marked as sale have a set amount of inventory for the promotion. Once the inventory at the discounted price is sold out, the price will automatically return to original price.